b'Section 4: Organizational AssessmentThe Court has both strengths and areas for improvement as per the results of the 2023-2024 strategic planning surveys.Below is a short list of the Courts greatest strengths and areas for improvement.Also included below are potential threats and/or biggest obstacles facing the Court in the coming years.StrengthsAreas for Improvement 1.Access and Programs/Services (e.g., Ability to Pay,1.Access and navigation (e.g., improvements to language access, self-help and mediator programs)website, understandable information; appointment scheduling; wayfinding; public 2.Excellent customer service (per court usereducation and outreach) feedback) 2.Case Management/Court Operations/Workload 3.Skilled, experienced, and dedicated judges andDistribution (e.g., use effective case management employeespracticesreduce number of continuances, address workload disparities, resolve matters in a 4.Fairness of the judiciary (per external partnertimely manner/reduce case age, improve survey)operational efficiencies; distribute resources as needed to meet workload demands / increase 5.Job Satisfaction (per employee survey) andflexibility to balance workloads; use data to better positive work environmentmanage caseloads/make operational decisions)6.Technological improvements (e.g., use of remote3.Technology (e.g., complete installation of virtual procedures per the survey results; Civil andcourtrooms; implement e-filing and expand Probate case management, the Ventura CountyeCourt to Family Law, Juvenile; complete the Integrated Justice System (VICJIS 2.0) in progress,modernization of the Ventura County Integrated etc.)Justice System (VCIJIS 2.0))7.Commitment to continuous improvement4.Staffing levels are inadequate, staffing shortages persist; improve morale and make 8.Good reputation across the state; attorneys areworkplace/workforce improvements (e.g., happy to practice in this Courtcommunication, wellbeing, training and cross-training, supportive feedback)5.Facilities (e.g., HOJ, Simi, and JC improvementsupdate, remodel, maintain facilities; better use of Simi Courthouse space)6.Resistance / Slow to Change and Reactive: can be resistant to new ideas / change7.External Communication: Outreach to the Public and Partners (e.g., local colleges for recruitment, public relations and education about the courts) 20242028 Strategic PlanVentura Superior Court 5'